Return PolicyStandard Items

Standard Items (Non-Customized)

At LAPUTA, we want you to be completely happy with your purchase. We offer refunds or exchanges on standard items that meet the following conditions: 

• Items must be unworn, unaltered,free from makeup, perfume, stains, pet hair, or other signs of use.and returned within 45 days of receipt. 
• All returns must be in original condition, with tags and packaging intact. 
• Return shipping is the responsibility of the customer. 
•  We recommend using a secure, insured, and trackable delivery service (e.g., DHL , Fedex), as LAPUTA cannot accept liability for items lost in transit. 
•  For international returns, please clearly mark parcels as "Returned Goods - No Commercial Value" to avoid customs fees.
• Returns must arrive at our office within 45 days of the delivery date. To begin a return please contact us at laputawedding@gmail.com with vour order number and reason for return.

Customized Items (Made to Measure / Design Customized items are made specifically to your measurements or design and are not eligible for exchange ,returns or refunds. However, we may accept a return only if: 

• There is a clear fault (e.g., incorrect measurements, poor workmanship, or deviation from the agreed design).
•  You email us within 48 hours of receiving the item at laputawedding@gmail.com
• The item is returned within 10 days of receipt. 
•  A 50% restocking fee will be applied to all approved customized returns. Returns that do not meet these conditions will not be accepted, and no refund will be issued.

Care of Goods: You are under a duty to take reasonable care of the items. If goods are damaged due to insufficient care, we may refuse the refund

Chargeback Policy

We take chargeback fraud seriously. If a chargeback is filed without first contacting us, LAPUTA reserves the right to:

•  Dispute the chargeback with full documentation, including:
•  Order details 
• Email communication 
• Delivery and tracking confirmation
• Customer's name, email, phone number, and address 
•  Take legal and financial action as necessary. 
• Refuse a refund and permanently block future purchases. We strongly encourage all customers to contact us first at laputawedding@gmail.com if there is an issue. We are committed to resolving problems fairly and professionally.